Field Experience
Before Your Digital Support Hub, I was the person actually running these operations from the inside, not advising on them from the outside. Here's what that looked like in practice.
A note on what this is: the stories below are drawn from my career before founding Your Digital Support Hub. Paris Smith, Blake Morgan LLP, Glanvilles and AphA were employers, not agency clients, this is operational experience, not a client case study.
Where I've Worked
Direct operational support to a Commercial Property Partner
Seven years as the operational backbone for a single Partner's practice: transactions, client relationships and the day-to-day process that kept it running cleanly.
National law firm, multiple English offices
Built and rolled out Lender Exchange firm-wide, from a standing start, embedding it into daily casework across the residential property team.
Support across a Partner, Senior Associate and wider team
Held the same operational standard across a whole Corporate Commercial team rather than one relationship: diaries, client contact, documents and completions.
Programme Manager, NHS-facing membership body
Flagged a data access risk during a partner negotiation before it became a governance issue, and rebuilt consistency across the membership database, newsletter and blog.
Seen enough to know you want someone who's actually done this?
It starts with a Digital Infrastructure Audit, the same operational instinct behind everything above.