A note on what this is: this reflects operational experience from my career before founding Your Digital Support Hub. Glanvilles was an employer, not a client of this business, it's included here because it's the foundation the audit process is built on.
The Situation
One practice, several fee earners, all moving at once.
Corporate Commercial work moves faster and involves more people per transaction than residential or single-partner practice. The team I joined needed operational support that could keep pace across a Partner, a Senior Associate and several other team members at once, not just one senior fee earner.
What I Did
The same three-part role, stretched across a whole team.
I supported live corporate and commercial matters, coordinating documents, due diligence paperwork and completions, managed diaries and acted as a client-facing point of contact across multiple fee earners rather than one, and handled the team's practice operations: billing, file management and the administrative rhythm that keeps a busy department moving.
Just over a year in, I'd learned how to hold that standard for a whole team, not just a single relationship.
Why It Matters Now
Operational range, not just operational depth.
It's one thing to run smoothly for one senior person. It's another to hold that same standard across an entire team moving at pace. That's the operational range I bring now: whether a practice needs one relationship managed well, or a whole team's client-facing systems brought up to the same standard.
Also Worth Reading
More field experience
Want this level of follow-through applied to your practice?
It starts with a Digital Infrastructure Audit.